Refund Policy

By completing a payment, the user confirms their agreement that following a successful transaction, they will not raise disputes or file claims with payment processors.

Refunds are issued exclusively to the original payment method used (bank card or e-wallet).

A refund request may be submitted within 24 hours of placing an order or topping up the account balance.

In the event of suspicious activity or fraudulent behaviour, the user's subscription may be suspended without prior notice.

Refund requests must be submitted by contacting the support service of the relevant bot.

The refund will be returned to the payment method selected by the user when submitting the refund request.

We are not liable for any fees charged by payment processors during the refund process. The user will be informed of any applicable fees at the time of submitting the refund request.